Arrow Service Guarantees
If we don't deliver on these guarantees, we give our customers a $100 credit.
- On-time estimates on the agreed upon date
- Delivery of confirmed orders on the same day
Call by 5 pm - Guaranteed delivery by noon the next day
Call by noon - Guaranteed delivery same day
- Pick-up of returns within 24 hours of request
- Warranty claims to vendors initiated within 24 hours of request (the time to complete claim processing will vary)
The Builders Club
The Builders Club is like a frequent flyer program for home builders and remodelers that reward you with Club Points for doing business with an exclusive group of suppliers. The Club Points can then be redeemed for name brand merchandise, Builders Club local events, or fabulous annual Grand Destinations!
It's simply a valuable way for Arrow Building Center to say "Thank You" to builders and remodelers for your business loyalty and prompt payments. It's a win-win bargain for both you and us.
Design and Drafting Services
Let Arrow Building Center Design and Drafting Services bring your ideas to life! Our design and drafting team can help you renovate that outdated kitchen, bathroom, or garage, add the three-season sun porch you’ve always wanted, finish off the basement, or make your dream cabin a reality. We provide our customers with design solutions for custom homes, cabins, garages, screen porches and decks; from agricultural buildings and pole buildings, light commercial work to multi-family structures, and everything in between. Let us help you plan your new room, deck or ideal outdoor sanctuary!
Our many drafting and design services include interior space planning and remodeling, residential and commercial handicap accessibility design, Green Build design, heat-loss calculations, wall bracing, structural beam analysis, and on-site field measuring and consultation. We provide homeowners and contractors accurate and timely blue prints, plans, drawings, and the necessary documents for material estimates, building permits, and actual construction process.
Please contact your Arrow Building Center yard manager or sales representative for further details on our professional services.
How to Choose the Right Lumber Yard
All lumber yards are not created equal! Lumber yards should follow a Code of Professional Standards. These standards are simply a set of internal business guidelines that a professional lumber yard should follow to ensure you receive the highest level of customer service and product quality you expect from professionals. For more information, please click on the link to our report How to Choose the Right Lumber Yard. For a confidential, no-obligation interview to determine your construction needs and find out more about our many professional services, please contact your Arrow Building Center yard manager or sales representative today!
Special Order Return Policy:
Certain special order products may be returned for credit; however, custom orders are not returnable. The returned products will be subject to a minimum 25% restocking fee and must be returnable to the supplier. Special order product returns must have been invoiced by Arrow Building Center within 90 days of return date.